Privacy policy

Who we are

NorMed (“NorMed”, “we”, “us”, or “our”) is the data controller for personal data processed in connection with this website.

Website: normed.co.uk
Address: 5 Craigen Avenue, CR0 7JP, United Kingdom
Phone: 0330 1339 210
Email: contact@normed.co.uk

Scope

This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website or otherwise interact with us. It applies to visitors, customers, suppliers, and any individuals who contact us.

Personal data we collect

Identity & contact data: name, company, email address, phone number, postal/billing/delivery address.
Account & transaction data: order details, payments, invoices, support history.
Communications: messages you send to us (e.g., email, web forms, phone calls).
Technical & usage data: IP address, device and browser information, pages visited, referring URLs, and similar analytics data.
Cookies & similar technologies: see the Cookies section below.

How we collect your data

Direct interactions: when you place an order, submit a form, email or call us.
Automated technologies: through cookies and analytics as you interact with our website.
Third parties: payment processors, delivery/courier partners, and analytics providers.

Purposes and legal bases for processing

We process personal data under the UK GDPR and Data Protection Act 2018 using the following legal bases:

Contractual necessity: to provide products/services, process orders, take payments, and deliver items.
Legitimate interests: to respond to enquiries, improve our website and services, prevent fraud, and market similar products to existing customers (you can opt out at any time).
Consent: for optional activities such as certain marketing communications or non-essential cookies. You may withdraw consent at any time.
Legal obligation: to comply with laws (e.g., tax and accounting requirements).

Marketing

We may send you information about our products and services if you have purchased from us or consented to receive such communications. You can opt out at any time by using the unsubscribe link in our emails or contacting us at contact@normed.co.uk.

Sharing your data

We do not sell your personal data. We may share it with:

Service providers: payment processors, IT and hosting providers, analytics, email and communications tools, and delivery/courier partners.
Professional advisers: accountants, auditors, insurers, lawyers.
Authorities: law enforcement, regulators, and courts where required by law.

Our service providers are obligated to keep your data secure and use it only according to our instructions.

International transfers

Your data may be transferred outside the UK. Where this occurs, we use appropriate safeguards such as adequacy regulations, the UK International Data Transfer Agreement (IDTA) or the UK Addendum to EU Standard Contractual Clauses, and additional measures where necessary.

Data retention

We keep personal data only for as long as necessary for the purposes outlined in this policy and to meet legal, tax, and accounting requirements. Retention periods depend on the nature of the data and our obligations; for example, transaction records are typically kept for up to 6 years after the end of the relevant financial year.

Your rights

Under the UK GDPR, you have the right to:

Request access to your personal data.
Request correction of inaccurate or incomplete data.
Request erasure of your data (subject to legal exceptions).
Object to or restrict processing in certain circumstances.
Request data portability.
Withdraw consent where processing is based on consent.

To exercise your rights, contact us at contact@normed.co.uk. We may request proof of identity where required and will respond within the statutory timeframe.

Cookies

We use cookies and similar technologies to operate our website, remember your preferences, and analyse how the site is used.

Strictly necessary cookies: required for core functionality.
Performance/analytics cookies: help us understand usage to improve the site.
Functionality cookies: remember choices (e.g., region or login state).
Marketing cookies (if used): help deliver relevant content or measure campaign performance.

You can manage cookies via your browser settings and (where implemented) our on-site cookie banner or preferences centre. For more information, please see our Cookie Policy.

Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or loss. However, no method of transmission or storage is completely secure.

Children

Our website is not intended for children under 16, and we do not knowingly collect data relating to children.

Automated decision-making

We do not carry out automated decision-making or profiling that produces legal or similarly significant effects on individuals.

Third-party links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. We encourage you to read the privacy policy of every site you visit.

How to contact us

If you have questions, requests, or complaints about this policy or our handling of your data, please contact:

NorMed
5 Craigen Avenue, CR0 7JP, United Kingdom
0330 1339 210
contact@normed.co.uk

Your right to complain

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). For details, visit
https://ico.org.uk/concerns/ or call 0303 123 1113.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page and will include the “Effective date” at the top.