Consultancy for modern General Practice
We understand the unique pressures of modern
general practice.
Our consultancy services help practices work smarter, not harder. Improving patient flow, supporting staff wellbeing, and delivering measurable savings.
By optimising contact channels, gathering information effectively, and streamlining care navigation, we ensure patients reach the right care at the right time. Using data and digital tools, we empower practice teams to achieve their full potential and drive continuous improvement.
Together, we’re building a more efficient, patient-centred, and sustainable future for general practice.
Our approach to patient flow
Optimising patient flow
Patient demand is rising and teams are under pressure.
Our proven methods for optimising patient flow ensure that patients are seen by the right professional, at the right time, through the right pathway.
By providing clear, practical solutions supported by data and process design, our approach leads to reduced waiting times, smoother access to care, and more efficient use of clinician time.
Better outcomes without overburdening teams
Transformation isn’t just about efficiency; it’s about achieving better clinical outcomes and ensuring sustainable service delivery.
We design workflows that free up clinical staff to focus on patients with the greatest need, reduce unnecessary workload and duplication, and deliver up to 35% capacity increases. This improves both patient and staff experiences.
Our aim is to create a practice environment where patients receive higher-quality care and teams feel supported rather than stretched.
GAIS Staffing score
Our staff wellbeing score is a research-based benchmark that shows how change impacts staff experience, helping practices understand the real difference their efforts are making.
Built on validated Danish methodology used by over 900 organisations, it highlights where teams feel the most pressure and reveals opportunities to improve working conditions, so staff feel more engaged, motivated, and supported in their roles.
By providing ongoing measurement and actionable insights, we build stronger practices where staff thrive and patients receive better care.
Workforce window (in partnership with HR)
Staff are the most essential part of practice teams, making it vital to have the right people in place to deliver quality care.
Through our partnership with Workforce Window, practices receive expert HR support covering recruitment and selection, employment law, policy development, workforce planning, and training—all tailored to the unique demands of general practice.
NorMed Consult offers practices comprehensive support—from resolving short-term staffing issues to delivering long-term HR guidance and ensuring full compliance with CQC standards, building resilience that supports both patients and staff.
The nine points of modern general practice
Drawing on over 30 years of expertise, we support practices and Primary Care
Networks (PCNs) to adopt nine key principles that together form a clear vision
for a patient-centric, efficient, and sustainable future in primary care.
1. Optimised Contact Channels
We help practices optimise their contact channels—phone, online, and face-to-face—ensuring equality of access, consistency across interactions, and improved patient flow so patients reach care easily while your team focuses on what matters most.
3. Unified care navigation
Unified care navigation provides a structured approach that guides patients to the most appropriate care—whether resolved at first contact, or directed to GP, nurse, pharmacy, or self-care. Combined with efficient triage, this reduces appointment burden by 35–40%, freeing capacity and ensuring timely support.
5. Enhanced team collaboration
Enhanced team collaboration through unified training and ongoing efficient communication ensures every team member understands their role and works seamlessly together. This shared understanding optimises workflows, reduces duplication, eliminates gaps in care, and empowers staff to deliver consistent, high-quality patient experiences.
7. Digital tool utilisation
Digital tools support transformation—they don’t drive it. NorMed helps practices identify and embed the right technology within optimised workflows, ensuring tools enhance efficiency rather than create complexity. It’s the redesigned processes and team engagement around the tools that deliver real improvements in access, capacity, and patient care.
9. Continuous improvement
Continuous improvement relies on reviewing changes through data and feedback to understand what’s working. NorMed helps practices establish regular review cycles, interpret performance metrics, gather staff and patient insights, and adjust strategies accordingly—ensuring transformation is sustained, refined, and delivers lasting impact over time.
2. Structured information gathering
Structured information gathering ensures every patient inquiry is captured accurately and consistently, saving time while enabling your team to triage effectively, reduce unnecessary appointments, and direct patients to the right care first time—improving safety, efficiency, and satisfaction.
4. Capacity optimisation
Capacity optimisation ensures your team is equipped with the right information and options to support patients efficiently. By matching demand to available resources and empowering staff to resolve issues at first contact, practices maximise clinical time, reduce bottlenecks, and improve access for those who need it most.
6. Data-driven decision making
Data-driven decision making is essential for understanding what’s working and where to improve. NorMed helps practices identify the right data to track, interpret the insights, and turn numbers into actionable strategies—enabling informed decisions that optimise capacity, reduce waste, and improve patient outcomes and staff wellbeing.
8. Shared knowledge
Shared knowledge from successfully supporting numerous practices is essential to driving improvement. NorMed brings proven insights, best practices, and lessons learned from real-world implementations, helping your practice avoid common pitfalls, accelerate progress, and adopt strategies that have already delivered measurable results for others.
1. Optimised Contact Channels
Drawing on over 30 years of expertise, we support practices and Primary Care Networks (PCNs) to adopt nine key principles that together form a clear vision
for a patient-centric, efficient, and sustainable future in primary care.
2. Structured information gathering
Drawing on over 30 years of expertise, we support practices and Primary Care Networks (PCNs) to adopt nine key principles that together form a clear vision
for a patient-centric, efficient, and sustainable future in primary care.
3. Unified care navigation
Drawing on over 30 years of expertise, we support practices and Primary Care Networks (PCNs) to adopt nine key principles that together form a clear vision
for a patient-centric, efficient, and sustainable future in primary care.
4. Capacity optimisation
Drawing on over 30 years of expertise, we support practices and Primary Care Networks (PCNs) to adopt nine key principles that together form a clear vision
for a patient-centric, efficient, and sustainable future in primary care.
5. Enhanced team collaboration
Drawing on over 30 years of expertise, we support practices and Primary Care Networks (PCNs) to adopt nine key principles that together form a clear vision
for a patient-centric, efficient, and sustainable future in primary care.
6. Data-driven decision making
Drawing on over 30 years of expertise, we support practices and Primary Care Networks (PCNs) to adopt nine key principles that together form a clear vision
for a patient-centric, efficient, and sustainable future in primary care.
7. Digital tool utilisation
Drawing on over 30 years of expertise, we support practices and Primary Care Networks (PCNs) to adopt nine key principles that together form a clear vision
for a patient-centric, efficient, and sustainable future in primary care.
8. Shared knowledge
Drawing on over 30 years of expertise, we support practices and Primary Care Networks (PCNs) to adopt nine key principles that together form a clear vision
for a patient-centric, efficient, and sustainable future in primary care.
9. Continuous improvement
Drawing on over 30 years of expertise, we support practices and Primary Care Networks (PCNs) to adopt nine key principles that together form a clear vision
for a patient-centric, efficient, and sustainable future in primary care.
Practices we work with benefit from
Proven impact
£400k annual savings for a
mid-sized practice
Better care, less burden
Improved outcomes without
overstretching staff
Staff-centred approach
GAIS score tracking to ensure
sustainable change
Being future-ready
Embedding the nine principles enables practices to adapt to future needs
